Royal Care's approach reflects the core principles of Home and Community Based Services — dignity, choice, community, safety, and accountability.
Royal Care is committed to supporting each member in a way that reflects their goals, preferences, strengths, support needs, and desired outcomes. Services are guided by the member's person-centered plan and the individual choices that matter to them.
We believe members should have opportunities to participate in community life to the same degree as others. Royal Care supports access to community activities, relationships, personal interests, and meaningful daily experiences.
Royal Care respects each member's rights to privacy, dignity, respect, autonomy, personal choice, and freedom from coercion or unnecessary restriction.
Royal Care is committed to maintaining organized policies, documentation practices, incident reporting procedures, staff screening, training, and quality improvement processes that support safe and accountable service delivery.
Royal Care recognizes that any limitation or modification of a member's rights must be based on assessed need, documented through the person-centered planning process, time-limited, reviewed regularly, and supported by due process.
Royal Care uses quality improvement practices to review service delivery, documentation, member and stakeholder input, incidents, concerns, abuse reports, and other areas that help strengthen services and improve outcomes.
Services are provided based on eligibility, authorization, and person-centered planning. Royal Care maintains policies and practices intended to align with Iowa HCBS expectations.
